Curtains Near Me | Return Policy for Easy Replacement

Curtains Near Me supplies the best quality curtains and blinds, as well as installation services, to all clients within the UAE. We offer our clients not only beautiful window treatments but also an enjoyable shopping experience from selection through delivery with our reliable return policy.

We have our inspection team to check all items before the shipment is dispatched to make sure that everything is on point according to our customer’s requirements. There can be instances wherein the refund or the return policy will have to be availed of.

Conditions for Return or Replacement

Return or replacement requests may be made when the following criteria are met:

Wrong Product Sent

If you have received a curtain, blind after purchase or accessory other than what you ordered on our website, Curtains Near Me will take full responsibility for the issue. In such a situation, we will provide a replacement or process the return request without imposing extra delivery charges.

Damage to Product/Faulty Product

In spite of conducting quality check-ups before sending the goods out, if at all any goods reach you damaged or defective, then a request can be made for return or replacement without being charged extra delivery charges.

Uninstalled Product

If a customer has second thoughts about the product and would want to change it based on style or color or fabric or design, the only way in which a return can be entertained is when the item is in original shape and completely uninstalled, without any delivery charges imposed.

Items That Are Not Allowed to Be Returned or Refunded

There are some cases where returns or refunds cannot be provided:

Customized or Tailored Products

Curtains, blinds, and accessories tailored based on measurements, fabric choice, design preference, and installation criteria will not be refunded unless there is an obvious defect in production or mistake in shipment.

Discounted or Promo Products

If the purchase was made using a discount offer or promotional price, it is not subject to returns and refunds except if there were errors in delivery or if the product was damaged upon arrival.

Installed or Used Products

A product will not be eligible for any form of return or refund once it is installed, modified, laundered, or used.

Return and Replacement Process

Kindly go through the steps below in case you wish to initiate a return, exchange, or refund:

Step 1: Contact to Customer Support

Contact our support team via info@curtainsnearme.ae or by phone at +971 54 431 4123. Kindly include your order information and state your concern clearly.

Step 2: Inspection of Product

Our team can often require some evidence based on the images or video of the product in question to understand the complaint before considering the return or replacement request.

Step 3: Approval and Action

Once your request has been reviewed and approved, our team will guide you through the next steps.

Time Period Required for Return & Refund

It may take 14 working days to process your request for replacement or refund.
Orders for replacement products are done as quickly as possible based on the stock availability.
In case the problem was caused due to our mistake, we’ll pay all the shipping and service charges under our return policy.
In case you decide that you no longer like the product, you will have to cover all your shipping and service costs.